21 Apr '15 15:10>24 edits
If you have any support questions, or issues, please post them here and we will attempt to resolve them and maintain a FAQ below :
Captured pieces are not showing on blitz?
This is being investigated. The issue is confirmed, it is a bug, it will be fixed over the coming days.
My Games on Mobile requires too much scrolling!
Updated 2015-04-23 14:00GMT
A new version of the compact view has been released. This is a regular table with very little white space that doesn't collapse to a vertical stack on mobile. The game type icon now doubles up as a game state indicator, which can be clicked to go straight to the game.
This allows mobile users to see the state of the game quickly, something that would otherwise require horizontal scrolling.
My Games list does not show enough games anymore?
Updated 2015-04-23 14:00GMT
Please select the new compact view, as discussed above.
How can I view the desktop version on my phone?
The site defaults to mobile view when accessed on low resolution devices (phones). The full desktop experience is still available, but the presentation is modified to better suit mobile displays. (Note : mobile.redhotpawn.com is just a bare bones mobile version and will be discontinued soon) If you really want the desktop version on your phone still, please post to this thread and provide details.
Missing menus?
Please read this blog post Blog Post 235
All I see is a big red bar, I can't use the site!
Some IE9 users were experiencing this, but has since been fixed.
Captured pieces are not showing on blitz?
This is being investigated. The issue is confirmed, it is a bug, it will be fixed over the coming days.
My Games on Mobile requires too much scrolling!
Updated 2015-04-23 14:00GMT
A new version of the compact view has been released. This is a regular table with very little white space that doesn't collapse to a vertical stack on mobile. The game type icon now doubles up as a game state indicator, which can be clicked to go straight to the game.
This allows mobile users to see the state of the game quickly, something that would otherwise require horizontal scrolling.
My Games list does not show enough games anymore?
Updated 2015-04-23 14:00GMT
Please select the new compact view, as discussed above.
How can I view the desktop version on my phone?
The site defaults to mobile view when accessed on low resolution devices (phones). The full desktop experience is still available, but the presentation is modified to better suit mobile displays. (Note : mobile.redhotpawn.com is just a bare bones mobile version and will be discontinued soon) If you really want the desktop version on your phone still, please post to this thread and provide details.
Missing menus?
Please read this blog post Blog Post 235
All I see is a big red bar, I can't use the site!
Some IE9 users were experiencing this, but has since been fixed.